Shipping policy

Shipping Policy

At N&Zee, we are committed to delivering your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • During high-demand periods (sales, festive seasons), processing times may be slightly extended.

2. Shipping Locations

  • We currently ship across India.

  • For international shipping inquiries, please contact our customer support before placing an order.

3. Delivery Time

  • Standard Delivery: 4–8 business days after dispatch (depending on location)

  • Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or remote locations.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Any free shipping offers will be clearly mentioned on the website or during checkout.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • You can use this tracking information to monitor your shipment status.

6. Delays & Exceptions

  • While we strive to deliver orders on time, delays may occasionally occur due to unforeseen circumstances.

  • N&Zee is not responsible for delays caused by courier partners, natural disasters, or incorrect address details provided by the customer.

7. Incorrect Address or Failed Delivery

  • Please ensure your shipping address and contact details are accurate.

  • Orders returned due to incorrect or incomplete address information may require additional shipping charges for re-delivery.

8. Damaged or Missing Packages

  • If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery with supporting images.

  • We will investigate and assist you with a resolution as quickly as possible.

9. Contact Us

For any shipping-related questions or concerns, feel free to contact us:

📧 Email: Kipsian.mazin@gmail.com
📞 Phone: +923217357535
🕒 Customer Support Hours: Monday–Saturday, 10 AM – 6 PM